Case Study
Instructions
The case study link is provided below for the Case Study 1. Read and study the case and complete the questions at the end of the study. Use the case study outline below to assist you with your analysis. Questions should be answered using case study format. Ensure that you adequately explain the problem, describe alternative solutions and justify your recommendation. This exercise should be able to be completed in approximately 3-6 doubled space pages. Attached completed Case Study #1 as a MS Word document in the assignment area of the classroom – Case Study #1.Case Study 1Case Study Outline (see Outline for Case Analysis below)
OUTLINE FOR CASE ANALYSISTitle Page (APA formatted)Case Name:I. Major Facts(State here the major facts as you see them. Make statements clear and concise for your own understanding as well as for the understanding of the other students and the instructor.)II. Major Problem(State here the major problem as you see it. Emphasize the present major problem. You may wish to phrase your statement in the form of a question. In a few cases, there may be more than one major problem. A good problem statement will be concise, usually only one sentence.)III. Possible SolutionsA. (List here the possible solutions to the major problem. Let your imagination come up with alternative ways to solve the problem.B. Do not limit yourself to only one or two possible solutions. These solutions should be distinct from each other.C. However, you may wish to include portions of one solution in another solution, as long as each solution stands alone. Only in this manner will your subsequent choice be definitive.D. Briefly note advantages and disadvantages of each possible solution.)etc.IV. Choice and Rationale(State here your choice, A or B or ___ and the detailed reasons for your choice. You may also state your reasons for not choosing the other alternative solutions.)V. Implementation(Prepare a plan to implement your choice)Appendix (Answer case study questions)Reference Page (APA formatted)
Answer:
Case Name: Conflict at the Workplace
I. Major Facts
- Jane is a new employee who has been working for the company for two weeks
- Jane’s supervisor, John, has been giving her negative feedback and making her feel unwelcome
- John has also been giving Jane tasks that are not part of her job description and not giving her necessary information to complete them
- Jane has brought up her concerns to HR, but no action has been taken yet
- Jane has been avoiding John and not communicating with him, which has created a tense work environment
II. Major Problem The major problem in this case is the conflict between Jane and John, which has resulted in a hostile work environment. John’s behavior towards Jane has been inappropriate, and Jane has been avoiding him instead of addressing the issue head-on. This has led to a breakdown in communication and productivity.
III. Possible Solutions A. Jane can confront John directly and address his behavior towards her. She can communicate how his actions have been making her feel and ask for his cooperation in creating a positive work environment. B. Jane can continue to avoid John and hope that the situation resolves itself. She can also continue to bring up her concerns to HR and seek their intervention. C. The company can offer mediation services to Jane and John to help them resolve their differences and create a healthy work environment. D. The company can take disciplinary action against John for his inappropriate behavior towards Jane. This can include a warning, suspension, or termination, depending on the severity of the situation.
IV. Choice and Rationale The best solution in this case is option C, which involves offering mediation services to Jane and John. This solution allows for both parties to express their concerns and come up with a mutually agreeable solution. It also helps to create a positive work environment and can prevent future conflicts from arising. Option A may result in further tension and escalation of the conflict, while option B does not address the root cause of the problem. Option D should only be considered if John’s behavior is severe and has violated the company’s code of conduct.
V. Implementation To implement this solution, the company should first offer mediation services to Jane and John and communicate the benefits of this approach. The company should also provide training to employees on conflict resolution and create a supportive work environment that encourages open communication and positive relationships. The company should monitor the situation to ensure that the conflict does not resurface and take appropriate action if necessary.
Appendix
- What should Jane do to address the conflict with John? Jane should confront John directly and communicate her concerns in a calm and professional manner. She should express how his behavior has been making her feel and ask for his cooperation in creating a positive work environment. If this approach does not work, Jane can seek mediation services or bring the issue to HR.
- What can the company do to prevent conflicts like this from happening in the future? The company can provide training to employees on conflict resolution and create a supportive work environment that encourages open communication and positive relationships. The company can also establish a code of conduct that clearly outlines acceptable behavior and consequences for violating it.
- What are the potential consequences of not addressing the conflict between Jane and John? The potential consequences of not addressing the conflict include decreased productivity, increased turnover, and a negative work environment. The conflict can also escalate and lead to legal action or damage to the company’s reputation.
