Centralized and Shared Processes


Explain Centralized and shared processes. 


The Company Carlson has been able to set a proper focus on the implementation of building a team to satisfy its customers and deliver the best family to the business. For the centralized process, there have been pioneering effects to optimize the processes, people, location and the technology. (Carlson Inc, 2006). The changes need to set a proper shift from the different places, business, and the countries to handle the shared services under a particular situation. The company has been focusing on the site strategy with the right job for the right skills. This is essential for handling the cost benefits which will help in saving the bottom line as well as the IT system improvements. There have been settings on the savings on the infrastructure and all the associated costs. (Yeow et al., 2015). The ability is mainly to handle the work in a smart way, with the focus on the business benefit success factors.  

Process quality framework

Carlson can properly manage the business design which embeds a higher level support along with the integration of different business activities through proper direction, process and the monitoring of plans. The team works on the verification of the different performance status along with evaluating the change of business as well as approval of the executions. The communication is set through a complete accomplishment focusing on the satisfaction of the customer as well as holding the Six Sigma process framework. (Duranova et al., 2015). 

Defining the process which shall be fixed under the alignment of the business structure. This is led to the re-examination of different directions which focus on the customer’s voice. The company needs to work on handle the framework to examine the problems as well as focus on the initiative to setup a proper system. 

Measuring the operations of hospitality and marketing which is completely diversified and complex. These can use the accounts to report the different strategic process mapping. 

Analyzing the structure with the payroll with the specialist functions like the risk management and other auditing tasks. The entire analysis is based on mainly handling the operations which are being taken place. (Boéchat-Heer et al., 2015).

Designing is based on the improvement of the business through business excellence with proper strategic alignment, process and service delivery. 

Verifying relies on holding the development of a continued focus which implements the processes of the business where there are quality and performance depending on the strategic themes and visions to properly develop and deploy all the HR scorecards.


The company Carlson has been quickly moving towards the mapping tool with certain success stories. These are based on the acknowledgment with proper mapping process tool to handle the different improvement efforts. The framework relies on holding the vision, objective, methods and the various measures where Carlson turned to technology. This can carry a greater role with the use of the ERP modules to support the processes as well as the unified approach. This utilizes the hotel business implementation and defines all the related business objectives. The use of the SharePoint server portal has been able to handle the knowledge management with proper sharing of the documents to establish the different communities of the project and practice. (Sikimic et al., 2016). The implementation is based on managing the performance which is directly related to the business tools and the applications. The Company focus on the integration with certain office applications, thereby, opting to handle the cost which is necessary for the improvement process. The portal technologies and the other strategic management are ultimately actionable to measure the knowledge management tools. Carlson is using the technology for the improvement of the process and the performance. There is a need to work on creating a better environment for business with the development culture which is essential for handling the business objectives, strategies, missions and the other values. (Eggen & Soran, 2015).

Process improvement efforts

The growth process is based on the customization of the mapped strategic decisions which can provide a better leadership development, commitment to the employees with the diversity and the technology development. The phase can align towards the building process as well as the performance management of the system. The performance is based on the quality framework which relies on handling the enterprise-wide core through leaders with a proper quality, consistency, and performance. The process is mainly to include the employees with the primary criteria focusing on identifying the deployment of the long-term change of system process. (Carlson Inc, 2006). These are primarily based on the methods, systems, rewards and the different programs which are directed to the evaluation of learning and awareness. The primary strategy has been to set up a proper integration of the balanced score care which can hold the work smartly along with an appropriate learning and the growth. The company can handle the internal collaboration with the building of the team which is enhanced by aligned it with the greater working vision.


‘Carlson Companies Inc’ 2006, Business Process Management II: Carlson Companies Case Study, pp. 99-110, Business Source Complete, EBSCOhost.


Ďuranová, L., & Ohly, S. (2015). Persistent Work-related Technology Use, Recovery and Well-being Processes: Focus on Supplemental Work After Hours. Springer.

Boéchat-Heer, S., Impedovo, M. A., & Arcidiacono, F. (2015). An Analysis of Teachers’ Processes of Technology Appropriation in Classroom. International Journal of Digital Literacy and Digital Competence (IJDLDC), 6(2), 1-15.

Sikimic, U., Chiesa, V., Frattini, F., & Scalera, V. G. (2016). Investigating the Influence of Technology Inflows on Technology Outflows in Open Innovation Processes: A Longitudinal Analysis. Journal of Product Innovation Management.

Eggen, T., & Soran, M. L. (2015, December). Integrating nano-and microparticles in practical decontamination processes for water and sediments in a green technology approach. In 10TH INTERNATIONAL CONFERENCE PROCESSES IN ISOTOPES AND MOLECULES (PIM 2015) (Vol. 1700, p. 020001). AIP Publishing.

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